Unify discovery, purchase, customer service, lifecycle marketing, cross-sell, upsell and repeat revenue inside one continuous, governed WhatsApp experience.
Identity and intent stay connected
No forced channel hopping
Cart, order, service & engagement state
Existing backend remains source of truth
Every channel switch creates friction, breaks context and creates another opportunity for the customer to abandon the journey.
Customer expresses a purchase need
Conversation starts in the preferred channel
Customer gets pushed to a generic storefront
Intent and prior conversation are lost
Another authentication and transaction step
NAICOS WhatsApp Commerce connects product intelligence, transaction state, customer service and lifecycle engagement so the relationship can continue before, during and after the purchase.
Intent-led search, NLP, rich product cards, categories, variants, availability and contextual recommendations.
Cart state, address capture, serviceability, delivery choice, payment options, OTP and order confirmation.
Order creation, inventory allocation, fulfilment node selection, 3PL orchestration, ETA, tracking and notifications.
Customer support, tracking, returns, exchanges, campaigns, abandoned cart recovery, cross-sell, upsell and repeat purchase.
Use the same WhatsApp relationship to acquire, convert, serve, re-engage and expand customer value without losing identity, intent or transaction context.
Natural-language discovery, recommendations, product cards, cart, checkout, payments, order creation and repeat purchase.
Order tracking, delivery queries, returns, exchanges, warranty or product support, issue resolution and seamless human-agent handover.
Opted-in campaigns, launches, offers, replenishment reminders, abandoned-cart recovery, win-back journeys and personalised re-engagement.
Use live intent, purchase history, product affinity and service context to recommend bundles, accessories, upgrades and next-best offers.
Click through the journey to see how the same customer context can progress from intent and purchase into service, marketing, cross-sell, upsell and repeat commerce.
A customer can describe what they want naturally. NAICOS maps intent to structured product attributes, availability and relevant catalogue options.
NAICOS becomes the conversational customer lifecycle layer while your ERP, PIM, CRM, OMS, WMS, payments, marketing, loyalty and fulfilment platforms continue to operate as systems of record.
Conversation, interactive messages, product cards, customer service, marketing campaigns, assisted selling and human-agent handover.
Catalogue creation, enrichment, structured metadata, channel-ready product truth and conversational discovery context.
Intent, recommendation, cart, pricing, payment, customer-service state, campaign triggers, next-best-action, cross-sell, upsell and governed workflow orchestration.
Connect existing OMS, inventory, fulfilment, 3PL, tracking, returns and notification systems through APIs without introducing another operational platform.
Most WhatsApp tools automate messages. NAICOS connects customer intent, commerce, service and marketing context to product intelligence and the enterprise systems you already use.
Use AI where it creates advantage, while retaining the policy, approval, audit and integration controls required for a mission-critical commerce channel.
Integrate with existing systems and deploy progressively rather than building a parallel backend stack.
Connect ERP, PIM, OMS, WMS, CRM, payments, marketing automation, CDP, loyalty, marketplaces and fulfilment partners.
Fetch product, availability, pricing and offer context from enterprise sources rather than relying on static catalogue structures.
Validate commerce actions against business rules, authorization gates, confidence thresholds and approval controls.
Maintain visibility into customer events, system actions, tool calls, transaction state and exceptions.
Escalate to assisted sales or customer service while preserving conversation, customer, order, campaign and transaction context.
Use WhatsApp across acquisition, commerce, service and retention wherever a contextual conversation can improve conversion, experience or customer value.
Size, colour and style discovery, rich imagery, recommendations, cross-sell, checkout, returns and exchanges.
Attribute comparison, recommendations, accessory cross-sell, warranty context, checkout and support.
Fast re-order, bundles, offers, payment, abandoned cart recovery and proactive delivery communication.
Buyer identification, business catalogue, quantity-led orders, dealer fulfilment and downstream visibility.
Store-assisted discovery, remote inventory visibility and delivery for products not available locally.
Handle order queries, tracking, delivery exceptions, returns, exchanges, product support and human-agent escalation without forcing customers to restart.
Run opted-in launches, offers, abandoned-cart recovery, replenishment reminders, loyalty nudges and win-back journeys using customer context.
Recommend complementary products, bundles, accessories, premium alternatives and upgrades based on live intent, purchase history and service interactions.
Turn support interactions into relevant replacement, replenishment or upgrade opportunities without compromising the service experience.
Measure the proposition across commerce, service, marketing and growth: conversion, average order value, campaign conversion, repeat purchase, service resolution and cost-to-serve.
Turn high-intent conversations directly into transactions without channel switching.
Use contextual cross-sell, upsell, bundles, accessories and premium alternatives.
Resolve customer issues faster with order, product and conversation context available in the same channel.
Trigger relevant campaigns and recovery journeys from customer behaviour, intent and transaction state.
Use replenishment, loyalty, win-back and post-purchase engagement to improve repeat purchase.
Capture intent, preferences, service signals and behavioural data directly from customer conversations.
A modular rollout can start with transaction journeys, then add service, marketing, personalisation and revenue expansion without creating a separate customer channel.
Campaign entry, product card, Buy Now, cart, address, COD or payment, OTP and confirmation.
Tracking, delivery queries, returns, exchanges, service workflows and contextual human-agent handover.
Lifecycle campaigns, cart recovery, replenishment, recommendation, cross-sell, upsell, win-back and loyalty journeys.
CRM, marketing automation, loyalty, inventory, OMS, fulfilment, customer service, analytics and governed enterprise workflows.
Build one connected WhatsApp relationship that can market, discover, recommend, transact, fulfil, serve, cross-sell, upsell and re-engage without losing customer context.